Privacy Policy

Effective Date: 07.12.2024

Urban Crafts is committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website and services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and delivery address.
  • Payment Information: Payment details processed securely via PayFast (Urban Crafts does not store your payment details).
  • Order Information: Details of products or services purchased.
  • Technical Information: IP address, browser type, device information, and cookies collected via analytics tools like Google Analytics.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfilment: To process and deliver your orders.
  • Customer Support: To address your inquiries, requests, or complaints.
  • Marketing: To send promotional offers, only if you have opted in.
  • Website Improvement: To analyze website performance and enhance user experience.
  • Compliance: To comply with legal obligations or enforce our terms and conditions.

3. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third parties that help us process payments (e.g., PayFast), deliver orders, and analyze website performance.
  • Legal Authorities: If required by law or to protect our rights, property, or safety.
  • Carpentry Services: Limited information may be shared with recommended carpenters for your projects, with your consent.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and user experience. Please refer to our Cookie Policy for details on how cookies are used and how you can manage them.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to the data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your data where it is no longer necessary for processing.
  • Objection: Object to the processing of your data for marketing purposes.
  • Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us at the details below.

7. Third-Party Websites

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these websites.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Please review this page regularly to stay informed of changes.

9. Contact Us

If you have questions or concerns about our Privacy Policy, or if you wish to exercise your rights, please contact us:

  • Email: hello@urbancrafts.co.za
  • Address: 3 Vink Street, Fauna, Bloemfontein, 9301